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Message |
Guest
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 Posted:
Sun Nov 20, 2005 4:04 am Post subject:
Valvoline forgot to put oil in? |
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2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight. One of them drove to me and checked the cap under my car
and put new oil in. He put in at least 4 quarts, so I was running on
empty. My guess is that whatever coating was left from the oil that was
in there must have worn off, causing the the engine to lock up. The
engine did not overheat.
I went back to Valvoline where they topped me off, gave me two free oil
change certificates, and sent me on my way. I even asked if there could
be any damage to my engine from what happened. I was told a simple
"No.".
I called a mechanic as soon as I got home a got a much different
answer. Today, I had it towed to a Chevy certified dealership for an
inspection and diagnosis. There is now a knocking/pinging that was NOT
there before. I have spoken with my insurance company to have them do
some of the "work" on my behalf. The consensus from everyone I've
spoken to is that Valvoline will be getting me a new engine. I'm
waiting for the results to give to them since my car has a clean
history and I've never had a problem. I've talked to two individuals at
Valvoline so far. One was very understanding and just needed approval
from his manager to take care of the charges involved (I'm expecting to
get a rental car in the meantime on their budget). The other tried to
convince you that any damage in my engine may not be attributed to what
happened last night. This was the same one that had told me no damage
could occur from running an engine on no oil and having it die. What do
you think?
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NickySantoro
Guest
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| Posted:
Sun Nov 20, 2005 6:46 am Post subject:
Re: Valvoline forgot to put oil in? |
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On 19 Nov 2005 14:04:05 -0800, joshuasfalk@gmail.com wrote:
| Quote: | 2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight. One of them drove to me and checked the cap under my car
and put new oil in. He put in at least 4 quarts, so I was running on
empty. My guess is that whatever coating was left from the oil that was
in there must have worn off, causing the the engine to lock up. The
engine did not overheat.
I went back to Valvoline where they topped me off, gave me two free oil
change certificates, and sent me on my way. I even asked if there could
be any damage to my engine from what happened. I was told a simple
"No.".
I called a mechanic as soon as I got home a got a much different
answer. Today, I had it towed to a Chevy certified dealership for an
inspection and diagnosis. There is now a knocking/pinging that was NOT
there before. I have spoken with my insurance company to have them do
some of the "work" on my behalf. The consensus from everyone I've
spoken to is that Valvoline will be getting me a new engine. I'm
waiting for the results to give to them since my car has a clean
history and I've never had a problem. I've talked to two individuals at
Valvoline so far. One was very understanding and just needed approval
from his manager to take care of the charges involved (I'm expecting to
get a rental car in the meantime on their budget). The other tried to
convince you that any damage in my engine may not be attributed to what
happened last night. This was the same one that had told me no damage
could occur from running an engine on no oil and having it die. What do
you think?
|
From your description I'd say in all likelihood the engine spun a
bearing from running without oil. Seems to me they owe you an engine.
Expect major weaseling on their part, however. |
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Andrew
Guest
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| Posted:
Sun Nov 20, 2005 6:59 am Post subject:
Re: Valvoline forgot to put oil in? |
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<joshuasfalk@gmail.com> wrote in message
news:1132437845.876619.141840@z14g2000cwz.googlegroups.com...
| Quote: | 2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight. One of them drove to me and checked the cap under my car
and put new oil in. He put in at least 4 quarts, so I was running on
empty. My guess is that whatever coating was left from the oil that was
in there must have worn off, causing the the engine to lock up. The
engine did not overheat.
I went back to Valvoline where they topped me off, gave me two free oil
change certificates, and sent me on my way. I even asked if there could
be any damage to my engine from what happened. I was told a simple
"No.".
I called a mechanic as soon as I got home a got a much different
answer. Today, I had it towed to a Chevy certified dealership for an
inspection and diagnosis. There is now a knocking/pinging that was NOT
there before. I have spoken with my insurance company to have them do
some of the "work" on my behalf. The consensus from everyone I've
spoken to is that Valvoline will be getting me a new engine. I'm
waiting for the results to give to them since my car has a clean
history and I've never had a problem. I've talked to two individuals at
Valvoline so far. One was very understanding and just needed approval
from his manager to take care of the charges involved (I'm expecting to
get a rental car in the meantime on their budget). The other tried to
convince you that any damage in my engine may not be attributed to what
happened last night. This was the same one that had told me no damage
could occur from running an engine on no oil and having it die. What do
you think?
|
You better get anything Valvoline offers in writing. If your insurance
company does not help you then you should also get an attorney and start
proceedings. Include the cost of the attorney in the settlement figure.
Be careful and good luck!
Andrew
--
Mr. Transmission Sucks!
http://mrtransmissionsucks.com
To email me remove the NOSPAM in my email address
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Guest
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| Posted:
Sun Nov 20, 2005 4:48 pm Post subject:
Re: Valvoline forgot to put oil in? |
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On 19 Nov 2005 14:04:05 -0800, joshuasfalk@gmail.com wrote:
| Quote: | 2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight. One of them drove to me and checked the cap under my car
and put new oil in. He put in at least 4 quarts, so I was running on
empty. My guess is that whatever coating was left from the oil that was
in there must have worn off, causing the the engine to lock up. The
engine did not overheat.
I went back to Valvoline where they topped me off, gave me two free oil
change certificates, and sent me on my way. I even asked if there could
be any damage to my engine from what happened. I was told a simple
"No.".
I called a mechanic as soon as I got home a got a much different
answer. Today, I had it towed to a Chevy certified dealership for an
inspection and diagnosis. There is now a knocking/pinging that was NOT
there before. I have spoken with my insurance company to have them do
some of the "work" on my behalf. The consensus from everyone I've
spoken to is that Valvoline will be getting me a new engine. I'm
waiting for the results to give to them since my car has a clean
history and I've never had a problem. I've talked to two individuals at
Valvoline so far. One was very understanding and just needed approval
from his manager to take care of the charges involved (I'm expecting to
get a rental car in the meantime on their budget). The other tried to
convince you that any damage in my engine may not be attributed to what
happened last night. This was the same one that had told me no damage
could occur from running an engine on no oil and having it die. What do
you think?
|
If the engine locked up, it's toast.......
You probably got a spun bearing and/or siezed piston rings. Other
things could include cam bearings, lifters, worn oil pump, and more.
Even the fuel pump could wear. I mean, no oil means things wore, and
a lockup means something seriously wore or broke, which would most
likely be a crank bearing or ring. I am surprised it even started
again, but I have seen it happen. I know someone that drained their
lawnmower engine in fall and started to mow in spring. The piston
rings siezed to the cylinder wall. I ended up with that mower. There
was a groove worn in the cylinder wall. I managed to file away one
blob of metal that was keeping the piston from moving, lubed it good,
and it runs again, but burns oil now. (But it chops weeds, and I
needed an old beater for that) On a mower something like this is not
that big a deal. On a car, its serious. I say you need a lawyer...
PS. Hearing things like this makes me glad I change my own oil !!! |
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Bob G.
Guest
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| Posted:
Sun Nov 20, 2005 9:19 pm Post subject:
Re: Valvoline forgot to put oil in? |
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On 19 Nov 2005 14:04:05 -0800, joshuasfalk@gmail.com wrote:
| Quote: | 2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight.
|
No question the :kid" who tightened the drain plug in the pan did not
check it.. and the oil leaked out...
BUT you really share some of the blame ... When the oil light came on
you should have turned the engine off ...its a low oil pressure
indicator...not a no oil indicator...
I would imagine that the oil change place will end up paying to have
your engine rebuilt. BUT .no way will they "pop" to have a new GM
Crate engine installed... you shared as much fault in this as they
did...
Bob G. |
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Guest
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| Posted:
Mon Nov 21, 2005 1:14 am Post subject:
Re: Valvoline forgot to put oil in? |
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At this point, Valvoline has agreed to foot the bill for a rental car,
and if the Chevy dealership finds that any damage can be attributed to
what happened, they will take care of the bill. All in all, I'm pleased
with how they've handled it. Of course, I'd prefer if this hadn't
happened in the first place. |
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Guest
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| Posted:
Mon Nov 21, 2005 9:12 am Post subject:
Re: Valvoline forgot to put oil in? |
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On Sun, 20 Nov 2005 10:19:10 -0500, Bob G.
<rg327_remove_@adelphia.net> wrote:
| Quote: | On 19 Nov 2005 14:04:05 -0800, joshuasfalk@gmail.com wrote:
2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
I called up Valvoline and they were expecting my call. They said there
was a leak they noticed after I left due to the cap underneath not
being tight.
No question the :kid" who tightened the drain plug in the pan did not
check it.. and the oil leaked out...
BUT you really share some of the blame ... When the oil light came on
you should have turned the engine off ...its a low oil pressure
indicator...not a no oil indicator...
I would imagine that the oil change place will end up paying to have
your engine rebuilt. BUT .no way will they "pop" to have a new GM
Crate engine installed... you shared as much fault in this as they
did...
Bob G.
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Any driver should know when the oil indicator light comes on you are
supposed to push the gas pedal to the floor and rev the engine as high
as it will go. Then just keep your foot to the floor until something
makes a loud bang.
I know this for fact, because I saw a guy do it at a demo derby. The
derby was ended, the guy lost, and was waiting for the wrecker to come
for his car. I watched him do this, and heard him yell the oil light
was on. Watched him pop a Budweiser and get into the car to start
revving. Of course we all know that demo derby drivers are
professional drivers, so they ought to know......
Note: I think the bang is when the oil automatically refills itself in
the engine. Isn't it?
Redneck69 |
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robm
Guest
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| Posted:
Mon Nov 21, 2005 11:02 pm Post subject:
Re: Valvoline forgot to put oil in? |
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<joshuasfalk@gmail.com> wrote in message
news:1132437845.876619.141840@z14g2000cwz.googlegroups.com...
| Quote: | 2002 Chevy Malibu
I got an oil change last night. Right after I left, the oil pressure
light came on. I parked in a parking lot of a store and went inside,
thinking that it was a tripped sensor that needed to reset after
getting an oil change. Cam back out and the light was still on. I
pulled out and the engine started making noise. I headed straight back
to Valvoline, but the engine "died" about 2 blocks away.
|
[snip - horror ]
your not alone in the quickie oil change blight.
i now loath those crap quickie oil change places
two different places over-tightened the oil drain plug on two different cars
of mine, used crap fram oil filters, i had to buy oversized drain plug for
one car and re-tap other to fit with an oversized plug since that drain-plug
had
practically been stripped (stripped = upon tightening to normal torque the
plug would slip to no torque before half torque reached) then i had to file
the
seat/face of the drain hole flat due to lip created from the warpage causing
more oil-dripping
now i wonder if they ever put in the requested oil ?
now I change my own oil ( i have had better luck with dealer (slower) but
price competitive)
but YMMV |
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Guest
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| Posted:
Mon Nov 21, 2005 11:57 pm Post subject:
Re: Valvoline forgot to put oil in? |
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You'd figure a place that just did oil changes and lubes would be
perfect at doing them. Well, I'm definately going to forego quickie
places from now on, even though one bad experiece shouldn't set me for
life. Better safe than sorry, which I am now. I'm quite sure that my
thinking that the light would reset if it sit for a while didn't help
the situation, but that still doesn't take away the initial error on
their part.
Oh, and they've already taken care of the rental car. 2003 Honda Civic.
As long as they don't flake out when the other bill shows up, I'm okay.
Although, I've talked to my insurance company. They said if they do
flake, I just need to pay my $250 deductible and they will take care of
it. Then, they'll go after the oil change company themselves to get my
$250 and their ???$ back. |
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robm
Guest
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| Posted:
Tue Nov 22, 2005 1:34 am Post subject:
Re: Valvoline forgot to put oil in? |
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<joshuasfalk@gmail.com> wrote in message
news:1132595850.367137.6290@o13g2000cwo.googlegroups.com...
| Quote: | You'd figure a place that just did oil changes and lubes would be
perfect at doing them. Well, I'm definately going to forego quickie
places from now on, even though one bad experiece shouldn't set me for
life. Better safe than sorry, which I am now. I'm quite sure that my
thinking that the light would reset if it sit for a while didn't help
the situation, but that still doesn't take away the initial error on
their part.
|
I would figure that , i did figure that
I like to believe/contribute to the support the local economy concept
and even though i could change oil, i didn't really want to
so, I used the dealer but they took longer than quickie oil places, then i
started using the quickie places and was ignorant and happy for a few
visits, figuring as you suggest , this is all they do so they ought to be
pretty proficient/efficient, but then the puddle of oil and the stripped oil
drains plugs and the dented and way to damm tight oil filters uhggg !
so i had to fire them and support the local auto-parts stores instead
| Quote: |
Oh, and they've already taken care of the rental car. 2003 Honda Civic.
As long as they don't flake out when the other bill shows up, I'm okay.
Although, I've talked to my insurance company. They said if they do
flake, I just need to pay my $250 deductible and they will take care of
it. Then, they'll go after the oil change company themselves to get my
$250 and their ???$ back.
|
well thankfully you have some one fighting/willing to fight for you , i
can't imagine trying to go head up with the deaf ear of the corporate ripoff
agents, customer no-service personel and the corporate sharks (attorneys)
that point out in your contract (i.e. receipt) you signed, that you waived
your rights to legal action bla bla
good luck, sounds like you might come out clean on this one. |
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Guest
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| Posted:
Tue Nov 22, 2005 2:40 am Post subject:
Re: Valvoline forgot to put oil in? |
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Well, after you mentioned about signing a contract/receipt, I decided
to see excactly what my receipt says. Well, all it says above my
signature is the thing about "Cardholder agrees to pay specified
amount". Nothing about waiving rights. So, if it came to it, and I
sincerely hope it doesn't, I'd have a strong case. Not air-tight, but
strong.
My guess concerning how this could happen at a place that only does
these things is that they figure that with such a simple procedure
(that I choose not to do myself because I'm lazy) they can lower their
standards on who they hire.
Another thing, I got in touch with the service center that looked at my
car today. My engine requires replacement. That was the answer I was
looking for. If they attempted to fix it, the parts and labor would
easily outprice dropping a brand new engine in. They are going to quote
a price for a new and a used engine. I'm going to use the reasoning
that if valvoline gets me a used engine, how do I know my best interest
is being considered and that the engine is in at least as good of
condition as what I had three days ago? Now, if they won't drop a new
engine in, I'll go to my insurance company. They have assured me that
if they can't find a used engine that meets certain criteria, they will
put a new engine in. I don't think Valvoline wants to deal with an
insurance company when they can keep this process between us. |
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