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spamalicious
Guest
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 Posted:
Fri Dec 02, 2005 10:48 pm Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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Ray O wrote:
| Quote: |
I find it difficult to believe that the idler pulley could be OK one day and
toast 2 weeks later, although nothing is impossible. The thing that would
make me wonder is that they first told you that they don't check the idler
pulley as part of the timing belt replacement and then they tell you that
they did check.
Just curious, where is the dealership?
|
It's in NH. I asked my husband the same question about the idler pulley
and he said that he thinks that she meant initially that they don't
*replace* the idler pulley when they replace the belts when she said
they "don't usually do that", whatever "that" is. He also said
something about maybe it could be a different pulley - something to do
with the fan belts? Though if that's the case, then why was she talking
about the idler pulley and not the other one? I don't know. I'm
confused. I know nothing about cars so this is all very frustrating to
me.
I would love to see what was on the work order again, but my husband
left it in the glove compartment of the car, which we don't have...
N.
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Ray O
Guest
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| Posted:
Fri Dec 02, 2005 11:32 pm Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:DV_jf.34$Qf5.23@trndny07...
| Quote: | Ray O wrote:
I find it difficult to believe that the idler pulley could be OK one day
and toast 2 weeks later, although nothing is impossible. The thing that
would make me wonder is that they first told you that they don't check
the idler pulley as part of the timing belt replacement and then they
tell you that they did check.
Just curious, where is the dealership?
It's in NH. I asked my husband the same question about the idler pulley
and he said that he thinks that she meant initially that they don't
*replace* the idler pulley when they replace the belts when she said they
"don't usually do that", whatever "that" is. He also said something about
maybe it could be a different pulley - something to do with the fan belts?
Though if that's the case, then why was she talking about the idler pulley
and not the other one? I don't know. I'm confused. I know nothing about
cars so this is all very frustrating to me.
I would love to see what was on the work order again, but my husband left
it in the glove compartment of the car, which we don't have...
N.
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What town in NH? Except for dealerships that have opened or changed hands
since 1993, I've called on every dealership in NH.
--
Ray O
correct the return address punctuation to reply |
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spamalicious
Guest
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| Posted:
Fri Dec 02, 2005 11:43 pm Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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Ray O wrote:
| Quote: |
What town in NH? Except for dealerships that have opened or changed hands
since 1993, I've called on every dealership in NH.
|
Keene - have you called on them?
N.
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Gord Beaman
Guest
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| Posted:
Fri Dec 02, 2005 11:49 pm Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"Ray O" <rokigawa@tristarassociatesDOT.com> wrote:
snip
| Quote: |
I find it difficult to believe that the idler pulley could be OK one day and
toast 2 weeks later, although nothing is impossible. The thing that would
make me wonder is that they first told you that they don't check the idler
pulley as part of the timing belt replacement and then they tell you that
they did check.
Just curious, where is the dealership?
|
Im with Ray and Bruce on this...you're being screwed, mind you,
the Service Manager 'might' make some concessions, (I agree with
Bruce's suggestions).
I think I know how you feel, I'm a quite mild person and hate to
make waves, but this case is pretty brassy I'd say so the SM may
indeed help you out...I'd certainly make a stink with their
management if nothing is done.
--
-Gord.
(use gordon in email) |
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Ray O
Guest
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| Posted:
Sat Dec 03, 2005 4:04 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:bJ%jf.22$nt5.7@trndny05...
| Quote: | Ray O wrote:
What town in NH? Except for dealerships that have opened or changed
hands since 1993, I've called on every dealership in NH.
Keene - have you called on them?
N.
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I called on Toyota-Volvo of Keene on Route 12. At the time I called on
them, they were an excellent service dealership. It used to amaze me that
people would come in, toss the keys on the counter, and tell them to do
whatever it needed without asking for quotes beforehand because they knew
they could trust the service department. I never once heard of them ripping
off a customer. If it is the same owner and if the service advisor's name
is Paul, a tall, skinny guy, then they are giving you the straight scoop.
Tell them that Ray O, their first (and probably only) Japanese DSM, says hi!
:-)
--
Ray O
correct the return address punctuation to reply |
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spamalicious
Guest
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| Posted:
Sat Dec 03, 2005 6:04 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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Ray O wrote:
| Quote: |
I called on Toyota-Volvo of Keene on Route 12. At the time I called on
them, they were an excellent service dealership. It used to amaze me that
people would come in, toss the keys on the counter, and tell them to do
whatever it needed without asking for quotes beforehand because they knew
they could trust the service department. I never once heard of them ripping
off a customer. If it is the same owner and if the service advisor's name
is Paul, a tall, skinny guy, then they are giving you the straight scoop.
Tell them that Ray O, their first (and probably only) Japanese DSM, says hi!
:-)
|
That's the dealership, but the service manager has changed in the last
year, I believe. Was Paul the northern European (Scandinavian or
something) guy? If so, then he's definitely not there anymore. The new
service manager is named Mike. The owner is the same.
Anyway - another update. They've agreed to cut the labour cost in half,
but everything else is full price, including the nearly $200 towing
bill. If they're cutting the labour in half, are they trying to work
things out with us even though they are not to be held responsible for
what happened to appease us or do you think that's an admission of
guilt, for lack of a better word? I've been going to them for over 8
years and I've always trusted their judgement - mostly because my car
hasn't needed much work at all until now with the belt issues.
N. |
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spamalicious
Guest
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| Posted:
Sat Dec 03, 2005 6:07 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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spamalicious wrote:
| Quote: | Anyway - another update. They've agreed to cut the labour cost in half,
but everything else is full price, including the nearly $200 towing
bill. If they're cutting the labour in half, are they trying to work
things out with us even though they are not to be held responsible for
what happened to appease us or do you think that's an admission of
guilt, for lack of a better word? I've been going to them for over 8
years and I've always trusted their judgement - mostly because my car
hasn't needed much work at all until now with the belt issues.
|
ps. They said the car will be ready by tomorrow, but I think I'm going
to wait until Monday to call the regional Toyota corp. office just to be
on the safe side.
Thanks again!
N. |
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Ray O
Guest
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| Posted:
Sat Dec 03, 2005 6:35 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:xi5kf.136$Yh2.67@trndny01...
| Quote: | Ray O wrote:
I called on Toyota-Volvo of Keene on Route 12. At the time I called on
them, they were an excellent service dealership. It used to amaze me
that people would come in, toss the keys on the counter, and tell them to
do whatever it needed without asking for quotes beforehand because they
knew they could trust the service department. I never once heard of them
ripping off a customer. If it is the same owner and if the service
advisor's name is Paul, a tall, skinny guy, then they are giving you the
straight scoop.
Tell them that Ray O, their first (and probably only) Japanese DSM, says
hi! :-)
That's the dealership, but the service manager has changed in the last
year, I believe. Was Paul the northern European (Scandinavian or
something) guy? If so, then he's definitely not there anymore. The new
service manager is named Mike. The owner is the same.
|
Paul was not a Scandinavian-looking guy. The owner that I dealt with's
last name is Fenton.
| Quote: |
Anyway - another update. They've agreed to cut the labour cost in half,
but everything else is full price, including the nearly $200 towing bill.
If they're cutting the labour in half, are they trying to work things out
with us even though they are not to be held responsible for what happened
to appease us or do you think that's an admission of guilt, for lack of a
better word? I've been going to them for over 8 years and I've always
trusted their judgement - mostly because my car hasn't needed much work at
all until now with the belt issues.
N.
|
If it is the same owner, then I believe they are cutting the labor to keep
you as a customer and not as an admission of guilt. The guys I called on
were very honest and competent and I never had any problems with them, and
if it still the same guys, I know they wouldn't try to squirm out of
something they were responsible for, even though the circumstances looked
suspicious.
--
Ray O
correct the return address punctuation to reply |
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Ray O
Guest
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| Posted:
Sat Dec 03, 2005 6:37 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:nl5kf.137$Yh2.72@trndny01...
| Quote: | spamalicious wrote:
Anyway - another update. They've agreed to cut the labour cost in half,
but everything else is full price, including the nearly $200 towing bill.
If they're cutting the labour in half, are they trying to work things out
with us even though they are not to be held responsible for what happened
to appease us or do you think that's an admission of guilt, for lack of a
better word? I've been going to them for over 8 years and I've always
trusted their judgement - mostly because my car hasn't needed much work
at all until now with the belt issues.
ps. They said the car will be ready by tomorrow, but I think I'm going to
wait until Monday to call the regional Toyota corp. office just to be on
the safe side.
Thanks again!
N.
|
I forgot to mention that this transaction is between you and the dealership
so the regional office is not likely to get involved other than maybe as a
mediator . It doesn't really involve Toyota because you are not asking for
something to be covered under warranty.
Good luck!
--
Ray O
correct the return address punctuation to reply |
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spamalicious
Guest
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| Posted:
Sat Dec 03, 2005 6:52 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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Ray O wrote:
| Quote: | I forgot to mention that this transaction is between you and the dealership
so the regional office is not likely to get involved other than maybe as a
mediator . It doesn't really involve Toyota because you are not asking for
something to be covered under warranty.
Good luck!
|
Darn - so then I don't have a leg to stand on? They did everything by
the book? We have to cough up the $500 for everything? That really
bites. :(
Thanks everyone for your help - you're a helpful bunch of guys!
N. |
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Ray O
Guest
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| Posted:
Sat Dec 03, 2005 9:18 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:Y_5kf.63$605.61@trndny09...
| Quote: | Ray O wrote:
I forgot to mention that this transaction is between you and the
dealership so the regional office is not likely to get involved other
than maybe as a mediator . It doesn't really involve Toyota because you
are not asking for something to be covered under warranty.
Good luck!
Darn - so then I don't have a leg to stand on? They did everything by the
book? We have to cough up the $500 for everything? That really bites.
:(
Thanks everyone for your help - you're a helpful bunch of guys!
N.
|
Politely make your case with the service manager and explain why you think
they should see if they can help you out a little more. They are pretty
reasonable folks. Shouting and screaming and threats probably won't get you
anywhere.
--
Ray O
correct the return address punctuation to reply |
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spamalicious
Guest
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| Posted:
Sat Dec 03, 2005 9:13 pm Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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Ray O wrote:
| Quote: | Politely make your case with the service manager and explain why you think
they should see if they can help you out a little more. They are pretty
reasonable folks. Shouting and screaming and threats probably won't get you
anywhere.
|
That's for sure. I've asked my husband to make the case that the
tensioner shouldn't have seized so soon after being inspected if it had
been inspected thoroughly. I hope that's a reasonable argument. The
total will only come to just under $400 because of the towing - they had
thought it was $100 more than it really was.
Thank you once more.
N. |
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spamalicious
Guest
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| Posted:
Sun Dec 04, 2005 4:31 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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spamalicious wrote:
| Quote: | Ray O wrote:
Politely make your case with the service manager and explain why you
think they should see if they can help you out a little more. They
are pretty reasonable folks. Shouting and screaming and threats
probably won't get you anywhere.
That's for sure. I've asked my husband to make the case that the
tensioner shouldn't have seized so soon after being inspected if it had
been inspected thoroughly. I hope that's a reasonable argument. The
total will only come to just under $400 because of the towing - they had
thought it was $100 more than it really was.
Thank you once more.
N.
|
ps. My husband went to pick up the car today - apparently he was
mistaken once again - it really was the idler pulley for the timing belt
that seized. They said that it was checked 2 weeks ago when the belts
were first replaced and it was okay then, however no note of this was
made on the work order/invoice when we checked it after claiming our
car. I've seen them write down before what they've done, but this time
there was nothing, only a summary of the charges.
The pulley was inspected, but 1.5 weeks later it craps out? She said
that if the car had for ex. only 60K on it and this issue happened, then
they would have been able to cover more of a cost on the labour.
However because of the age of the car and "everything's rusty under
there" (as she said) then they aren't willing to accept more fault or
guarantee how much longer the parts there now are going to last.
However, this then begs the question - because the car is old, was the
idler pulley/tensioner only checked very cursorily or why was it not
even replaced altogether given its age? If they had given us the
option to replace it initially and we refused, then I can understand
them not wanting to foot the cost of the parts and repairs. However, we
were never given the option. My 2 daughters and I waited in the waiting
room for 3+ hours the first time and not one service person came in to
update me on how things were going.
The service person said to call and talk to Mike, the service manager on
Monday, which I will do. Hopefully I'll be able to maintain my
composure when talking to him, lol.
Hopefully that will be the end, one way or another, of this saga of
mine. :)
N. |
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Ray O
Guest
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| Posted:
Sun Dec 04, 2005 9:18 am Post subject:
Re: UPDATE Re: 94 Toyota Corolla - question |
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"spamalicious" <spamalicious@verizon.net> wrote in message
news:p1pkf.1783$Yh2.356@trndny01...
| Quote: | spamalicious wrote:
Ray O wrote:
Politely make your case with the service manager and explain why you
think they should see if they can help you out a little more. They are
pretty reasonable folks. Shouting and screaming and threats probably
won't get you anywhere.
That's for sure. I've asked my husband to make the case that the
tensioner shouldn't have seized so soon after being inspected if it had
been inspected thoroughly. I hope that's a reasonable argument. The
total will only come to just under $400 because of the towing - they had
thought it was $100 more than it really was.
Thank you once more.
N.
ps. My husband went to pick up the car today - apparently he was mistaken
once again - it really was the idler pulley for the timing belt that
seized. They said that it was checked 2 weeks ago when the belts were
first replaced and it was okay then, however no note of this was made on
the work order/invoice when we checked it after claiming our car. I've
seen them write down before what they've done, but this time there was
nothing, only a summary of the charges.
The pulley was inspected, but 1.5 weeks later it craps out? She said that
if the car had for ex. only 60K on it and this issue happened, then they
would have been able to cover more of a cost on the labour. However
because of the age of the car and "everything's rusty under there" (as she
said) then they aren't willing to accept more fault or guarantee how much
longer the parts there now are going to last.
However, this then begs the question - because the car is old, was the
idler pulley/tensioner only checked very cursorily or why was it not even
replaced altogether given its age? If they had given us the option to
replace it initially and we refused, then I can understand them not
wanting to foot the cost of the parts and repairs. However, we were never
given the option. My 2 daughters and I waited in the waiting room for 3+
hours the first time and not one service person came in to update me on
how things were going.
The service person said to call and talk to Mike, the service manager on
Monday, which I will do. Hopefully I'll be able to maintain my composure
when talking to him, lol.
Hopefully that will be the end, one way or another, of this saga of mine.
:)
N.
|
Good luck, let us know how you make out!
--
Ray O
correct the return address punctuation to reply |
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