| Author |
Message |
Ryan
Guest
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 Posted:
Mon Nov 21, 2005 11:32 pm Post subject:
New Nissan Quest Repeat Problems... Help! |
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Hi,
Hope someone can offer some ideas of assistance.
About 6 months ago, we purchased a new Nissan Quest from a local
dealer. All was fine, so it seemed, and we liked the new vehicle quite
well.
However, one week during this summer it poured almost every day and we
noticed that the passenger's seat was getting damp even though the
windows were closed. The problem got worse and we soon discovered the
windshield was leaking on that side!
We brought the car in for service and (after keeping it almost a week!)
the deal claimed they had replaced the windshield and were sure they
had fixed the problem. Wrong!
About a month later after heavy rains the passenger's seat was VERY wet
this time and we found the same area near the windshielf edge was
leaking near the top and the water had gotten inside some of the
plastic trim around the window!
We called the dealer and brought it back a second time. They kept it
for days again, claimed they found the leak and after we raised a fuss
they claimed they had had the carpets cleaned, dried out the interior
trim and steam cleaned the seat to make sure it was clean and dry once
and for all.
Well, this weekend we washed the van and ONCE AGAIN we have a leak in
the same darn area! We had a pretty dry summer so it seems to take a
soaking rain or a car wash to detect the leak again.
We brought it back to the dealer Sunday and since only sales was open
we ended up talking to a sales rep and leaving the keys with him. He
expressed our frustration with having a new vehicle back for service on
the same problem three times and the fact the water could be damaging
things we can't even see.
He agreed and then said "Well, obviously that Quest is defective". He
then went on to tell us we should simply trade it in and buy a brand
new one from them!
Obviously, we are not about to pour cash into buying a new Quest and
trading in one that is 6 months old because they can't fix a problem.
But, I found it interesting he came out and called our vehicle
"defective" yet offered no resolution.
Our state has lemon laws but I am not sure if a leaky windshield would
qualify as a "lemon". I am just not sure how to proceed as the
dealership clearly doesn't seem to know how to fix the problem. Do we
report them to the BBB? Do we contact consumer protection?
There has to be a way to get Nissan's attention when a dealer sells a
car with problems and can't seem to resolve them.
Any ideas on how to proceed? Leaving the car for a week at a time at
the dealer so they can claim they fixed it over and over is useless at
this point.
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speedy
Guest
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| Posted:
Sat Nov 26, 2005 2:43 am Post subject:
Re: New Nissan Quest Repeat Problems... Help! |
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I have seen AND heard many stories lately about poor windshield
installation. Of couse finding anyone to do a competent job these days
is difficult. Take it to a windshield shop to have it (hopefully) done
right. They should be able to show you WHY it leaked and if they can
re-install it so it DOESNT leak again. TAKE pictures and chew out your
dealer for their incompetence. I also give you permission to do anything
rude to that salesman! What a maroon!
-pete
Ryan wrote:
| Quote: | Hi,
Hope someone can offer some ideas of assistance.
About 6 months ago, we purchased a new Nissan Quest from a local
dealer. All was fine, so it seemed, and we liked the new vehicle quite
well.
However, one week during this summer it poured almost every day and we
noticed that the passenger's seat was getting damp even though the
windows were closed. The problem got worse and we soon discovered the
windshield was leaking on that side!
We brought the car in for service and (after keeping it almost a week!)
the deal claimed they had replaced the windshield and were sure they
had fixed the problem. Wrong!
About a month later after heavy rains the passenger's seat was VERY wet
this time and we found the same area near the windshielf edge was
leaking near the top and the water had gotten inside some of the
plastic trim around the window!
We called the dealer and brought it back a second time. They kept it
for days again, claimed they found the leak and after we raised a fuss
they claimed they had had the carpets cleaned, dried out the interior
trim and steam cleaned the seat to make sure it was clean and dry once
and for all.
Well, this weekend we washed the van and ONCE AGAIN we have a leak in
the same darn area! We had a pretty dry summer so it seems to take a
soaking rain or a car wash to detect the leak again.
We brought it back to the dealer Sunday and since only sales was open
we ended up talking to a sales rep and leaving the keys with him. He
expressed our frustration with having a new vehicle back for service on
the same problem three times and the fact the water could be damaging
things we can't even see.
He agreed and then said "Well, obviously that Quest is defective". He
then went on to tell us we should simply trade it in and buy a brand
new one from them!
Obviously, we are not about to pour cash into buying a new Quest and
trading in one that is 6 months old because they can't fix a problem.
But, I found it interesting he came out and called our vehicle
"defective" yet offered no resolution.
Our state has lemon laws but I am not sure if a leaky windshield would
qualify as a "lemon". I am just not sure how to proceed as the
dealership clearly doesn't seem to know how to fix the problem. Do we
report them to the BBB? Do we contact consumer protection?
There has to be a way to get Nissan's attention when a dealer sells a
car with problems and can't seem to resolve them.
Any ideas on how to proceed? Leaving the car for a week at a time at
the dealer so they can claim they fixed it over and over is useless at
this point.
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JimV
Guest
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| Posted:
Sat Nov 26, 2005 2:53 am Post subject:
Re: New Nissan Quest Repeat Problems... Help! |
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This is likely just an incompetant dealer. I wonder if they are actually
removing the windshield and resealing it correctly or just trying to
seal it in place. A good glass shop can fix it. I'd be worried about
damage and mold from all that water. Ask them if they'll pay for it if
you take it to an auto glass shop.
Ryan wrote:
| Quote: | Hi,
Hope someone can offer some ideas of assistance.
About 6 months ago, we purchased a new Nissan Quest from a local
dealer. All was fine, so it seemed, and we liked the new vehicle quite
well.
However, one week during this summer it poured almost every day and we
noticed that the passenger's seat was getting damp even though the
windows were closed. The problem got worse and we soon discovered the
windshield was leaking on that side!
We brought the car in for service and (after keeping it almost a week!)
the deal claimed they had replaced the windshield and were sure they
had fixed the problem. Wrong!
About a month later after heavy rains the passenger's seat was VERY wet
this time and we found the same area near the windshielf edge was
leaking near the top and the water had gotten inside some of the
plastic trim around the window!
We called the dealer and brought it back a second time. They kept it
for days again, claimed they found the leak and after we raised a fuss
they claimed they had had the carpets cleaned, dried out the interior
trim and steam cleaned the seat to make sure it was clean and dry once
and for all.
Well, this weekend we washed the van and ONCE AGAIN we have a leak in
the same darn area! We had a pretty dry summer so it seems to take a
soaking rain or a car wash to detect the leak again.
We brought it back to the dealer Sunday and since only sales was open
we ended up talking to a sales rep and leaving the keys with him. He
expressed our frustration with having a new vehicle back for service on
the same problem three times and the fact the water could be damaging
things we can't even see.
He agreed and then said "Well, obviously that Quest is defective". He
then went on to tell us we should simply trade it in and buy a brand
new one from them!
Obviously, we are not about to pour cash into buying a new Quest and
trading in one that is 6 months old because they can't fix a problem.
But, I found it interesting he came out and called our vehicle
"defective" yet offered no resolution.
Our state has lemon laws but I am not sure if a leaky windshield would
qualify as a "lemon". I am just not sure how to proceed as the
dealership clearly doesn't seem to know how to fix the problem. Do we
report them to the BBB? Do we contact consumer protection?
There has to be a way to get Nissan's attention when a dealer sells a
car with problems and can't seem to resolve them.
Any ideas on how to proceed? Leaving the car for a week at a time at
the dealer so they can claim they fixed it over and over is useless at
this point.
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willshak
Guest
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| Posted:
Sat Nov 26, 2005 3:50 am Post subject:
Re: New Nissan Quest Repeat Problems... Help! |
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On 11/21/2005 12:32 PM US(ET), Ryan took fingers to keyboard, and typed
the following:
| Quote: | Hi,
Hope someone can offer some ideas of assistance.
About 6 months ago, we purchased a new Nissan Quest from a local
dealer. All was fine, so it seemed, and we liked the new vehicle quite
well.
However, one week during this summer it poured almost every day and we
noticed that the passenger's seat was getting damp even though the
windows were closed. The problem got worse and we soon discovered the
windshield was leaking on that side!
We brought the car in for service and (after keeping it almost a week!)
the deal claimed they had replaced the windshield and were sure they
had fixed the problem. Wrong!
About a month later after heavy rains the passenger's seat was VERY wet
this time and we found the same area near the windshielf edge was
leaking near the top and the water had gotten inside some of the
plastic trim around the window!
We called the dealer and brought it back a second time. They kept it
for days again, claimed they found the leak and after we raised a fuss
they claimed they had had the carpets cleaned, dried out the interior
trim and steam cleaned the seat to make sure it was clean and dry once
and for all.
Well, this weekend we washed the van and ONCE AGAIN we have a leak in
the same darn area! We had a pretty dry summer so it seems to take a
soaking rain or a car wash to detect the leak again.
We brought it back to the dealer Sunday and since only sales was open
we ended up talking to a sales rep and leaving the keys with him. He
expressed our frustration with having a new vehicle back for service on
the same problem three times and the fact the water could be damaging
things we can't even see.
He agreed and then said "Well, obviously that Quest is defective". He
then went on to tell us we should simply trade it in and buy a brand
new one from them!
Obviously, we are not about to pour cash into buying a new Quest and
trading in one that is 6 months old because they can't fix a problem.
But, I found it interesting he came out and called our vehicle
"defective" yet offered no resolution.
Our state has lemon laws but I am not sure if a leaky windshield would
qualify as a "lemon".
|
The Lemon Law should cover a leaking windshield that has been supposedly
fixed 3 times and still leaks. I don't know what your state lemon law
says, but the Federal law says any purchase over $25 that has a
warranty, is defective, and has been supposedly fixed 3 times without
success is covered by the Federal lemon law. You can ask the dealer for
the telephone number of the Nissan District Manager and explain to
him/her that you are giving them one more chance to fix the problem
before suing them under the law.
| Quote: | I am just not sure how to proceed as the
dealership clearly doesn't seem to know how to fix the problem. Do we
report them to the BBB? Do we contact consumer protection?
There has to be a way to get Nissan's attention when a dealer sells a
car with problems and can't seem to resolve them.
Any ideas on how to proceed? Leaving the car for a week at a time at
the dealer so they can claim they fixed it over and over is useless at
this point.
|
--
Bill |
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