| Author |
Message |
Dorot29701@aol.com
Guest
|
 Posted:
Tue Nov 08, 2005 3:29 am Post subject:
Check Light Again |
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|
For the third time, my check light came on again. This time I did not
go to the dealer but went to a shop that has done work on my husbands
cars and my old one. The mechanic found that the problem was with the
VVT System, a problem Toyota issued a bulletin on back in May 2003.
Both times the dealer said they had no idea why that light was coming
on, they found no problem.
So.....tomorrow I got back in again. I would like to know how to get in
touch with the Toyota District Manager if I get blown off here again.
I am reluctant to ask the dealership .... so does anyone know? I am in
FL. Thanks.
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Scott in Florida
Guest
|
| Posted:
Tue Nov 08, 2005 4:06 am Post subject:
Re: Check Light Again |
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|
On 7 Nov 2005 13:29:46 -0800, "Dorot29701@aol.com"
<Dorot29701@aol.com> wrote:
| Quote: | For the third time, my check light came on again. This time I did not
go to the dealer but went to a shop that has done work on my husbands
cars and my old one. The mechanic found that the problem was with the
VVT System, a problem Toyota issued a bulletin on back in May 2003.
Both times the dealer said they had no idea why that light was coming
on, they found no problem.
So.....tomorrow I got back in again. I would like to know how to get in
touch with the Toyota District Manager if I get blown off here again.
I am reluctant to ask the dealership .... so does anyone know? I am in
FL. Thanks.
|
Are you on the West Coast of Florida?
If so....I can pave the way to the service manager in Venice.
Venice has an EXCELLENT service department.
--
Scott in Florida |
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Dorot29701@aol.com
Guest
|
| Posted:
Tue Nov 08, 2005 4:58 am Post subject:
Re: Check Light Again |
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|
No, I am in Clearwater. There is another dealer down in Pinellas Park
who has a very good reputation but it's a long way from here. I am
disappointed in these people. I've always heard that Toyota demanded
such high standards from each dealership. Now it turns out that they
knew all along what was wrong and just didn't want to spend the money
to fix it. The mechanic says if I have to pay for it, it would be
around $2000. That's why I need the name and address of the District
Manager, so I can go there is the dealership here refuses to take care
of it. Toyota extended the warranty on this problem - to 60 months or
60,000 miles. I've had the car since Jan. 2002 and have a little over
10,000 miles.
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Scott in Florida
Guest
|
| Posted:
Tue Nov 08, 2005 5:05 am Post subject:
Re: Check Light Again |
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|
On 7 Nov 2005 14:58:25 -0800, "Dorot29701@aol.com"
<Dorot29701@aol.com> wrote:
| Quote: | No, I am in Clearwater. There is another dealer down in Pinellas Park
who has a very good reputation but it's a long way from here. I am
disappointed in these people. I've always heard that Toyota demanded
such high standards from each dealership. Now it turns out that they
knew all along what was wrong and just didn't want to spend the money
to fix it. The mechanic says if I have to pay for it, it would be
around $2000. That's why I need the name and address of the District
Manager, so I can go there is the dealership here refuses to take care
of it. Toyota extended the warranty on this problem - to 60 months or
60,000 miles. I've had the car since Jan. 2002 and have a little over
10,000 miles.
|
If you need any help I'd be happy to strong arm them if they give you
any trouble.
I go to the VA at Bay Pines every once in awhile.
I'm sure Ray will lend a hand also.
Good luck!
Take no prisoners...LOL
Don't forget what an employee of mine reminded me of...you get more
bees with honey than vinegar...
--
Scott in Florida |
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Ray O
Guest
|
| Posted:
Tue Nov 08, 2005 6:05 am Post subject:
Re: Check Light Again |
|
|
<Dorot29701@aol.com> wrote in message
news:1131398986.485324.186640@g44g2000cwa.googlegroups.com...
| Quote: | For the third time, my check light came on again. This time I did not
go to the dealer but went to a shop that has done work on my husbands
cars and my old one. The mechanic found that the problem was with the
VVT System, a problem Toyota issued a bulletin on back in May 2003.
Both times the dealer said they had no idea why that light was coming
on, they found no problem.
So.....tomorrow I got back in again. I would like to know how to get in
touch with the Toyota District Manager if I get blown off here again.
I am reluctant to ask the dealership .... so does anyone know? I am in
FL. Thanks.
|
The Toyota District Manager is responsible for sales. The District Service
Manager is responsible for service and warranty.
My recommendation is to speak with dealership personnel in the order listed
to express your concerns - service advisor that you worked with, service
manager, general manager, and then dealer principal. If you are reluctant
to speak with the dealership, you can contact the customer relations number
in your warranty booklet, but the Customer Relations Analyst will direct you
to speak with the people in the same order that I suggested. If you have
already spoken with dealer personnel when you contact the Toyota 800 number,
then the CR analyst can ask for a District Service Manager to investigate.
--
Ray O
(former Customer Relations Analyst, District Service Manager, District
Manager, etc)
correct the return address punctuation to reply |
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Ray O
Guest
|
| Posted:
Tue Nov 08, 2005 6:11 am Post subject:
Re: Check Light Again |
|
|
<Dorot29701@aol.com> wrote in message
news:1131404305.238095.118710@g43g2000cwa.googlegroups.com...
| Quote: | No, I am in Clearwater. There is another dealer down in Pinellas Park
who has a very good reputation but it's a long way from here. I am
disappointed in these people. I've always heard that Toyota demanded
such high standards from each dealership. Now it turns out that they
knew all along what was wrong and just didn't want to spend the money
to fix it. The mechanic says if I have to pay for it, it would be
around $2000. That's why I need the name and address of the District
Manager, so I can go there is the dealership here refuses to take care
of it. Toyota extended the warranty on this problem - to 60 months or
60,000 miles. I've had the car since Jan. 2002 and have a little over
10,000 miles.
Follow the advice in my other post. |
By the way, dealerships do not pay for warranty repairs, the manufacturer
does. There is no reason for a dealership to refuse to do a covered
warranty repair because the factory pay the same that you pay for the
repair.
Personally, my guess is that the first tech to work on your car honestly
could not find a problem and when it came back, it was given to the same
tech to look again. He looked in the same places he looked before and still
couldn't find the problem. IMO, comebacks on "no problem found" repairs
should be dispatched to a different tech whenever possible to minimize the
problems that you encountered.
Good luck!
--
Ray O
correct the return address punctuation to reply |
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Dorot29701@aol.com
Guest
|
| Posted:
Thu Nov 10, 2005 1:43 am Post subject:
Re: Check Light Again |
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|
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem. |
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Sharx35
Guest
|
| Posted:
Thu Nov 10, 2005 8:09 am Post subject:
Re: Check Light Again |
|
|
<Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
| Quote: | The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
|
I find it disgusting that Toyota so often takes so long to supply various
parts.
> |
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Ray O
Guest
|
| Posted:
Thu Nov 10, 2005 8:38 am Post subject:
Re: Check Light Again |
|
|
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
| Quote: |
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply various
parts.
Toyota's parts distribution system can supply 95 to 97% of parts within 24 |
hours of order placement, one of the highest fill rates in the industry.
Unfortunately, it's that 3 to 5% that take longer that sticks in people's
minds.
--
Ray O
correct the return address punctuation to reply |
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Ray O
Guest
|
| Posted:
Thu Nov 10, 2005 9:16 am Post subject:
Re: Check Light Again |
|
|
"Sharx35" <sharx35@hotmail.com> wrote in message
news:29zcf.118691$yS6.85244@clgrps12...
| Quote: |
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply
various parts.
Toyota's parts distribution system can supply 95 to 97% of parts within
24 hours of order placement, one of the highest fill rates in the
industry. Unfortunately, it's that 3 to 5% that take longer that sticks
in people's minds.
Indeed and Toy is still probably better than any of the other
manufacturers in their distribution. But, there COULD be some improvement.
A week is inexcusable.
--
Ray O
correct the return address punctuation to reply
A part that took a week to arrive at the dealership probably came from |
Japan. This is sometimes the case in very new models in the first few weeks
after introduction, when parts are redesigned, or when there is a sudden,
unforeseen demand for them.
--
Ray O
correct the return address punctuation to reply |
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| Back to top |
|
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Sharx35
Guest
|
| Posted:
Thu Nov 10, 2005 9:17 am Post subject:
Re: Check Light Again |
|
|
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
| Quote: |
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply various
parts.
Toyota's parts distribution system can supply 95 to 97% of parts within 24
hours of order placement, one of the highest fill rates in the industry.
Unfortunately, it's that 3 to 5% that take longer that sticks in people's
minds.
|
Indeed and Toy is still probably better than any of the other manufacturers
in their distribution. But, there COULD be some improvement. A week is
inexcusable.
| Quote: | --
Ray O
correct the return address punctuation to reply
|
|
|
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|
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Hachiroku
Guest
|
| Posted:
Thu Nov 10, 2005 8:24 pm Post subject:
Re: Check Light Again |
|
|
On Wed, 09 Nov 2005 22:37:00 -0600, Ray O wrote:
| Quote: |
"Sharx35" <sharx35@hotmail.com> wrote in message
news:29zcf.118691$yS6.85244@clgrps12...
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply
various parts.
Toyota's parts distribution system can supply 95 to 97% of parts within
24 hours of order placement, one of the highest fill rates in the
industry. Unfortunately, it's that 3 to 5% that take longer that sticks
in people's minds.
Indeed and Toy is still probably better than any of the other
manufacturers in their distribution. But, there COULD be some improvement.
A week is inexcusable.
--
Ray O
correct the return address punctuation to reply
A part that took a week to arrive at the dealership probably came from
Japan. This is sometimes the case in very new models in the first few weeks
after introduction, when parts are redesigned, or when there is a sudden,
unforeseen demand for them.
|
I got one part for my Supra in THREE DAYS!!! They said ti would take a
week but it shipped much, much faster! And it came from Japan!
I do remember waiting 10 days for the gears for my diff to come from
Japan...in 1974...on a Corolla 1200... |
|
| Back to top |
|
|
Ray O
Guest
|
| Posted:
Thu Nov 10, 2005 10:45 pm Post subject:
Re: Check Light Again |
|
|
"Hachiroku" <Trueno@ae86.gts> wrote in message
news:pan.2005.11.10.14.29.43.886947@ae86.gts...
| Quote: | On Wed, 09 Nov 2005 22:37:00 -0600, Ray O wrote:
"Sharx35" <sharx35@hotmail.com> wrote in message
news:29zcf.118691$yS6.85244@clgrps12...
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they
get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply
various parts.
Toyota's parts distribution system can supply 95 to 97% of parts within
24 hours of order placement, one of the highest fill rates in the
industry. Unfortunately, it's that 3 to 5% that take longer that sticks
in people's minds.
Indeed and Toy is still probably better than any of the other
manufacturers in their distribution. But, there COULD be some
improvement.
A week is inexcusable.
--
Ray O
correct the return address punctuation to reply
A part that took a week to arrive at the dealership probably came from
Japan. This is sometimes the case in very new models in the first few
weeks
after introduction, when parts are redesigned, or when there is a sudden,
unforeseen demand for them.
I got one part for my Supra in THREE DAYS!!! They said ti would take a
week but it shipped much, much faster! And it came from Japan!
I do remember waiting 10 days for the gears for my diff to come from
Japan...in 1974...on a Corolla 1200...
|
If it took that long for the parts to arrive, then they were probably still
making it.
--
Ray O
correct the return address punctuation to reply |
|
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|
|
Sharx35
Guest
|
| Posted:
Fri Nov 11, 2005 9:16 am Post subject:
Re: Check Light Again |
|
|
"Hachiroku" <Trueno@ae86.gts> wrote in message
news:pan.2005.11.10.14.29.43.886947@ae86.gts...
| Quote: | On Wed, 09 Nov 2005 22:37:00 -0600, Ray O wrote:
"Sharx35" <sharx35@hotmail.com> wrote in message
news:29zcf.118691$yS6.85244@clgrps12...
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they
get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply
various parts.
Toyota's parts distribution system can supply 95 to 97% of parts within
24 hours of order placement, one of the highest fill rates in the
industry. Unfortunately, it's that 3 to 5% that take longer that sticks
in people's minds.
Indeed and Toy is still probably better than any of the other
manufacturers in their distribution. But, there COULD be some
improvement.
A week is inexcusable.
--
Ray O
correct the return address punctuation to reply
A part that took a week to arrive at the dealership probably came from
Japan. This is sometimes the case in very new models in the first few
weeks
after introduction, when parts are redesigned, or when there is a sudden,
unforeseen demand for them.
I got one part for my Supra in THREE DAYS!!! They said ti would take a
week but it shipped much, much faster! And it came from Japan!
I do remember waiting 10 days for the gears for my diff to come from
Japan...in 1974...on a Corolla 1200...
|
3 days from Japan is reasonable, however that begs the question. Surely,
there should be at least ONE North American distribution point for ALL
Toyota parts. |
|
| Back to top |
|
|
Ray O
Guest
|
| Posted:
Fri Nov 11, 2005 9:17 am Post subject:
Re: Check Light Again |
|
|
"Sharx35" <sharx35@hotmail.com> wrote in message
news:4xVcf.102004$S4.95643@edtnps84...
| Quote: |
"Hachiroku" <Trueno@ae86.gts> wrote in message
news:pan.2005.11.10.14.29.43.886947@ae86.gts...
On Wed, 09 Nov 2005 22:37:00 -0600, Ray O wrote:
"Sharx35" <sharx35@hotmail.com> wrote in message
news:29zcf.118691$yS6.85244@clgrps12...
"Ray O" <rokigawa@tristarassociatesDOT.com> wrote in message
news:da966$4372b3f2$180fead6$21248@msgid.meganewsservers.com...
"Sharx35" <sharx35@hotmail.com> wrote in message
news:NZxcf.192509$ir4.31800@edtnps90...
Dorot29701@aol.com> wrote in message
news:1131565415.346524.310850@g49g2000cwa.googlegroups.com...
The dealership called late ll/08 and told me that they had been in
touch with Toyota. Toyota techs told them to change a certain part.
The part had to be ordered and it will be about a week before they
get
it. This will be covered under the extended warranty because it is
part of the VVT system. They say the car is safe to drive in the
meantime. So, I hope this solves the problem.
I find it disgusting that Toyota so often takes so long to supply
various parts.
Toyota's parts distribution system can supply 95 to 97% of parts
within
24 hours of order placement, one of the highest fill rates in the
industry. Unfortunately, it's that 3 to 5% that take longer that
sticks
in people's minds.
Indeed and Toy is still probably better than any of the other
manufacturers in their distribution. But, there COULD be some
improvement.
A week is inexcusable.
--
Ray O
correct the return address punctuation to reply
A part that took a week to arrive at the dealership probably came from
Japan. This is sometimes the case in very new models in the first few
weeks
after introduction, when parts are redesigned, or when there is a
sudden,
unforeseen demand for them.
I got one part for my Supra in THREE DAYS!!! They said ti would take a
week but it shipped much, much faster! And it came from Japan!
I do remember waiting 10 days for the gears for my diff to come from
Japan...in 1974...on a Corolla 1200...
3 days from Japan is reasonable, however that begs the question. Surely,
there should be at least ONE North American distribution point for ALL
Toyota parts.
|
It would be nice if there was at least one North American parts distribution
center (PDC) with every part Toyota makes but it is not practical. Not even
U.S. nameplates stock every part for every vehicle. Toyota's master PDC in
CA stocks most parts but it is not practical to stock every part. First of
all, there are over a hundred different models sold, each with thousands of
parts. While there is some parts overlap across models and series, each
model has at least some unique parts. Multiply that by 10 years of models,
and there are many millions of part numbers. Toyota, like all
manufacturers, monitors the frequency of sale of each part number and stocks
accordingly. Some part numbers sell once or twice in a ten year period, and
those parts are not stocked because it is not cost effective. Other part
numbers, like oil filters, sell by the millions each year. This same
frequency of sale determines what parts are stocked in regional PDC's and at
dealerships. To complicate matters further, the design of many parts are
changed or upgraded over time and existing inventory must be scrapped.
--
Ray O
correct the return address punctuation to reply |
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