| Author |
Message |
James C. Reeves
Guest
|
 Posted:
Thu Dec 16, 2004 1:46 am Post subject:
Re: Dealing With The Dealer |
|
|
GM corporate does have a consumer call center. So it isn't exactly right.
But they might as not have it since it's useless in my opinion.
<MajorDomo@mailcity.com> wrote in message
news:41C0557F.3E11735E@mailcity.com...
| Quote: | Manufactures deal with their dealer it is their dealers that deal
with the buyers not the manufacture. If you have a problem with
your vehicle and the dealer is not taking care of you, find
another dealer who will. If you tend to believe customer
surveys, you will not buy a Toyota. Toyotas dealer network is
constantly at the top of the list for poor customer service.
mike hunt
Full_Name wrote:
On Mon, 13 Dec 2004 13:04:00 -0500, RustyFender@mailcity.com wrote:
Toyota so called better product is more myth than fact.
Every manufacture make some that are not up to snuff.
As Toyotas begins to sell in the millions rather than in the
hundreds of thousands, more of their bad one are showing up. The
recent slew of cars with engine problems, that lead to a warranty
extension by Toyota,
is an example. Toyota has been over pricing their vehicle by 20%
to 30% against the competition, as well.
A national car magazine, comparing five mid size cars, reached
that conclusion when it rated the Camry fifth, behind two
domestics and two imports, as a buy recommendation because of the
$5,000 higher price.
I suppose with that extra $5,000.00 they can pay dividends to
shareholders & fix the cars that show up at the dealers with defects
instead of fighting with their customers.
Companies dealing with the end consumer have to realize that the
customers worth keeping aren't expecting perfection. Just decent
service once a product has been purchased.
Trailer parks are full of people who are looking for the lowest price
damn the service or quality. Mercedes tended to get customers for
life by looking after their customers.
No product is 100% perfect every time, we understand that. But be
damned if I'm going to ever go back to a dealer who tells me CV joints
wearing out at 30K is my fault. |
|
|
| Back to top |
|
 |
Guest
|
| Posted:
Thu Dec 16, 2004 2:49 am Post subject:
Re: Dealing With The Dealer |
|
|
ALL manufactures have call centers. They are contract centers,
staffed by people that do not even work in the industry, that
have no authority to offer you a solution to you problem,
particularly if the vehicle is off warranty. They take you
complaint, record and categorize it, then send it on to the
DEALER for action or a response. ;)
mike hunt
"James C. Reeves" wrote:
| Quote: |
GM corporate does have a consumer call center. So it isn't exactly right.
But they might as not have it since it's useless in my opinion.
MajorDomo@mailcity.com> wrote in message
news:41C0557F.3E11735E@mailcity.com...
Manufactures deal with their dealer it is their dealers that deal
with the buyers not the manufacture. If you have a problem with
your vehicle and the dealer is not taking care of you, find
another dealer who will. If you tend to believe customer
surveys, you will not buy a Toyota. Toyotas dealer network is
constantly at the top of the list for poor customer service.
mike hunt |
|
|
| Back to top |
|
|
James C. Reeves
Guest
|
| Posted:
Thu Dec 16, 2004 4:03 am Post subject:
Re: Dealing With The Dealer |
|
|
<MajorDomo@mailcity.com> wrote in message
news:41C0B182.CF0AE814@mailcity.com...
| Quote: | ALL manufactures have call centers. They are
contract centers, staffed by people that do not
even work in the industry,
|
That explaions a lot! ;-)
| Quote: | that have no authority to offer you a solution
to your problem,
|
THAT explains a lot too! ;-)
| Quote: | particularly if the vehicle is off warranty. They
take your complaint, record and categorize it,
then send it on to the DEALER for action
or a response. ;)
|
Back to the dealer huh? That sounds like the GM process engineers have
designed a little thing we like to call in the technology business as a
"infinate loop".
THAT explains a lot too!!!
In my opinion, they're set up to fail if that is the process <sigh>
My experience with Chrysler has been much different than that. The call
center manages (somehow) to make (or get) decisions (from some approval
authority that is outside of the "loop"?) and pass that to the Dealer to
carry out. But that was 15 years ago...maybe it's changed now at Chrysler
too.
|
|
| Back to top |
|
|
Guest
|
| Posted:
Thu Dec 16, 2004 4:31 am Post subject:
Re: Dealing With The Dealer |
|
|
Those centers work for more than one manufacture and
many are not even in the US. There is a call center in
Wilkes-Barre Pa that handles calls for both automotive,
appliances manufactures and others. I hear they take calls for
companies like Toyota, GE, Dell, the VA and Fruit-of-Loom
mike hunt
"James C. Reeves" wrote:
| Quote: |
MajorDomo@mailcity.com> wrote in message
news:41C0B182.CF0AE814@mailcity.com...
ALL manufactures have call centers. They are
contract centers, staffed by people that do not
even work in the industry,
That explaions a lot! ;-)
that have no authority to offer you a solution
to your problem,
THAT explains a lot too! ;-)
particularly if the vehicle is off warranty. They
take your complaint, record and categorize it,
then send it on to the DEALER for action
or a response. ;)
Back to the dealer huh? That sounds like the GM process engineers have
designed a little thing we like to call in the technology business as a
"infinate loop".
THAT explains a lot too!!!
In my opinion, they're set up to fail if that is the process <sigh
My experience with Chrysler has been much different than that. The call
center manages (somehow) to make (or get) decisions (from some approval
authority that is outside of the "loop"?) and pass that to the Dealer to
carry out. But that was 15 years ago...maybe it's changed now at Chrysler
too. |
|
|
| Back to top |
|
|
James C. Reeves
Guest
|
| Posted:
Thu Dec 16, 2004 5:45 am Post subject:
Re: Dealing With The Dealer |
|
|
And some of those are outsourcing to India, I hear! :-( Somehow, the old
adage "you get what you pay for" factors into this situation.
<MajorDomo@mailcity.com> wrote in message
news:41C0C948.D4176BDE@mailcity.com...
| Quote: | Those centers work for more than one manufacture and
many are not even in the US. There is a call center in
Wilkes-Barre Pa that handles calls for both automotive,
appliances manufactures and others. I hear they take calls for
companies like Toyota, GE, Dell, the VA and Fruit-of-Loom |
|
|
| Back to top |
|
|
|
|
|
|
FAQ
Memberlist
Register
Profile
Log in to check your private messages
Log in